Failed trip

Recepcionist(R) and Client Miss Lopez. (C)

R: Hello.Can I help you?

C: Oh yes! Are you the recepcionist?

R: Yes, of course! Can I help you?

C: I booked a room in advance with sea view and my room has a street view!

R: What´s your name?

C: Clutilda

R: And your surname?

C: Lopez

R: Can you spell that , please?

C: L-O-P-E-Z

R: Ok...I´m going to check your reservation

C: Ok

R: what´s your telephone number?

C: 666444222

R: 666444222 is it correct?

C: Yes!

R: What´s your identity card?

C: 5687-T

R: It´s here. Did you a reservation of a double room with a sea view! is it correct?

C: Yes!

R: I´m sorry. I confused the keys.

C: Ok! No problem. What´s my key?

R: This is your key. Bedroom number five.

C: Where the lift?

R: The lift where in front of the stairs.

C: Ok. Thanks you!

TEN MINUTES LATER...

C: Recepcionist. My bedroom has cockroaches, in the bathroom the shower is broken...it´s terrible!

R: Oh....! I´m sorry. I´m going to tell my boss

C: No,no I want another bedroom.

R: Wait a minute please.C: No, my bedroom should have been one hour ago.

R: Wait a minute Miss Lopez, please. I´m going to tell my boss.

C: Ok

R:It´s fixed, we´ll give you other room, we´re so sorry Miss Lopez. Your bedroom is number ten.

C: Ok. Thanks. Could I have an early morning can to at 7:00 A.M. please?

R: Yes of course.

C: Could you give a brochure with the monuments of this city?

R: No. We haven´t got any in this moment. Sorry!

C: Could you give a map the city?

R: Yes, of course!

C: I have included in my reservation two sightseeing tours. What can I do?

R: You can also check the schedules over there.

C: I´ve got also one question about my cat, What can I do with him?

R: You can leave your cat in a room for animals in the hotel

C: Where is it?

R: This is near the lift.

C: And the living room?

R: It´s next to the canteen.

C: I have full board. When can I go to dining room for breakfast, lunch and dinner?

R: You can have breakfast from 9:00 until 11:00

You can have lunch from 1:00 until 3:00 and finally, you can have dinner from 8:00 until 10:00

C: Ok is perfect!

R: Anything else I can help with?

C: No, not at the moment, thanks

R: Ok. If you need anything else, you can come here.

C: Ok. Thank you very much

R: You´re welcome!

C: See you...goodbye.

R: Goodbye. Have a good day

R: This girl is very stupid....