L- Mum! I'm phoning to make an hotel reservation. I decided phone Devoncoven's hotel, ok?
All of our operators are busy at this time. Please hold for the next avaible person...
A- Thank you for calling Devoncoven. Jody speaking. How can I help you?
L- Good. morning. I'm Julie Thompson. I'm phoning to make an hotel reservation.
A- Right. How many are you?
L- Five people
A- Ok, you need two double rooms
L- How much does it cost?
A- One hundred thirty euros per night. How many nights you want to stay?
L- I wat to stay a week, seven nights. Can I take my dog with me?
A- Yes. We have special offert for pets. We have a special departamentwere you can bring your
pets and we will take care them, it cost a plus, ten euros per night. You want to reserve?
L- Yes. For thenext monday.
A- Ok, please give meyour details...